FAQs - Mobileshop.ug - Frequently Asked Questions

Product Authenticity - Are the Phones Original?

Yes! All products listed on mobileshop.ug online store are 100% original. We offer three categories of products:

Factory-sealed and 100% original.
Direct from manufacturers to distributors and suppliers, then to you.
Comes with manufacturer warranty (12 months), user manual, and full accessories.
Purchase directly from our website, the most reliable and trusted source in the country.

Carefully sourced from authorized resellers in the UK, EU, and USA.
Imported from Europe and USA from authorized resellers who purchase directly from big dealerships like Apple Store and Samsung stores.
Most are from trade-in transactions with manufacturer guarantees and quality check certificates.
Each unit passes a certified quality check and is guaranteed to be in excellent working condition.
30-90 days warranty coverage.

High-quality devices that were opened but unused, or returned shortly after purchase.
Thorough refurbishment process with genuine parts.
Packed with original or verified accessories.
Appear new-like and come with 90-180 days warranty.

To buy a phone or related electronics from mobileshop portal is simple and easy:

If you couldn't find the answer to your question above, please don't hesitate to contact our customer support team.

Email: info@mobileshop.ug

Phone: +256-742471510

Support Hours: Monday - Friday: 8:00 AM - 6:00 PM (EAT)

Product Authenticity - Are the Phones Original?

Yes! All products listed on mobileshop.ug online store are 100% original. We offer three categories of products:

Factory-sealed and 100% original.
Direct from manufacturers to distributors and suppliers, then to you.
Comes with manufacturer warranty (12 months), user manual, and full accessories.
Purchase directly from our website, the most reliable and trusted source in the country.

Carefully sourced from authorized resellers in the UK, EU, and USA.
Imported from Europe and USA from authorized resellers who purchase directly from big dealerships like Apple Store and Samsung stores.
Most are from trade-in transactions with manufacturer guarantees and quality check certificates.
Each unit passes a certified quality check and is guaranteed to be in excellent working condition.
30-90 days warranty coverage.

High-quality devices that were opened but unused, or returned shortly after purchase.
Thorough refurbishment process with genuine parts.
Packed with original or verified accessories.
Appear new-like and come with 90-180 days warranty.

How to Order on MOBILESHOP.UG

To buy a phone or related electronics from mobileshop portal is simple and easy:

Visit MOBILESHOP.UG (or search "mobileshop Uganda" in your search engine)

Browse or use the AI-powered smart search bar to find your desired product

Click on the product to view details, specifications, and pricing

Add the product to your cart

Proceed to checkout and complete your order

Choose your preferred delivery option

Make payment and wait for delivery confirmation