Frequently Asked Questions
Find answers to all your questions about our products and services
Product Authenticity - Are the Phones Original?
Yes! All products listed on mobileshop.ug online store are 100% original. We offer three categories of products:
Brand New
- Factory-sealed and 100% original.
- Direct from manufacturers to distributors and suppliers, then to you.
- Comes with manufacturer warranty (12 months), user manual, and full accessories.
- Purchase directly from our website, the most reliable and trusted source in the country.
UK Used
- Carefully sourced from authorized resellers in the UK, EU, and USA.
- Imported from Europe and USA from authorized resellers who purchase directly from big dealerships like Apple Store and Samsung stores.
- Most are from trade-in transactions with manufacturer guarantees and quality check certificates.
- Each unit passes a certified quality check and is guaranteed to be in excellent working condition.
- 30-90 days warranty coverage.
Premium Repack (New-Like Condition)
- High-quality devices that were opened but unused, or returned shortly after purchase.
- Thorough refurbishment process with genuine parts.
- Packed with original or verified accessories.
- Appear new-like and come with 90-180 days warranty.
How to Order on MOBILESHOP.UG
To buy a phone or related electronics from mobileshop portal is simple and easy:
- Visit MOBILESHOP.UG (or search "mobileshop Uganda" in your search engine)
- Browse or use the AI-powered smart search bar to find your desired product
- Click on the product to view details, specifications, and pricing
- Add the product to your cart
- Proceed to checkout and complete your order
- Choose your preferred delivery option
- Make payment and wait for delivery confirmation
Delivery Information
Nationwide Delivery
- We offer timely nationwide deliveries to all major towns and districts
- Same-day delivery available for urgent orders
- Fastest delivery service in the industry
- Real-time tracking for all deliveries
- Secure packaging to ensure product safety
Warranty & Return Policy
Warranty Coverage
- Brand New: 12 months manufacturer warranty
- UK Used: 30-90 days warranty coverage
- Premium Repack: 90-180 days warranty
- All warranties cover manufacturing defects and hardware issues
- Professional technical support included
Payment Methods
Online Payment
- Credit/Debit cards
- Mobile money (MTN, Airtel)
- Bank transfers
- Secure payment gateway
Cash on Delivery
- Pay when you receive your order
- Available for most locations
- No additional charges
- Secure transaction
Still Have Questions?
If you couldn't find the answer to your question above, please don't hesitate to contact our customer support team.
Email: info@mobileshop.ug
Phone: +256-742471510
Support Hours: Monday - Friday: 8:00 AM - 6:00 PM (EAT)