Return Policy & Warranty
Comprehensive return policy and warranty information for all our products
Return Policy Overview
We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a comprehensive return policy with easy refunds and exchanges.
Return Timeframe
14
Days
Standard return period
30
Days
Extended for defects
90
Days
Warranty coverage
Return Conditions
✅ What We Accept
- Products in original condition
- All original packaging and accessories
- Unused or gently used items
- Manufacturing defects
- Wrong product received
- Damaged during shipping
❌ What We Don't Accept
- Products with physical damage
- Missing accessories or packaging
- Software issues from user error
- Products used beyond normal wear
- Personalized or custom items
- Downloadable software
How to Return a Product
- Contact Customer Service
Email or call us within 14 days of receiving your order
- Get Return Authorization
We'll provide you with a return authorization number
- Package Your Return
Securely package the item with all original contents
- Ship Your Return
Use the provided shipping label or ship to our address
- Receive Your Refund
Refund processed within 14 days of receiving return
Refund Process
Refund Timeline
- Immediate: Return received and inspected
- 1-3 days: Refund processing initiated
- 3-14 days: Refund appears in your account
- Email confirmation: Sent upon completion
Refund Methods
- Credit/Debit cards: Original payment method
- Mobile money: MTN or Airtel refund
- Bank transfer: Direct to your account
- Store credit: Available upon request
Warranty Coverage
Brand New Products
- Duration: 12 months manufacturer warranty
- Coverage: Manufacturing defects and hardware issues
- Service: Authorized service centers
- Parts: Genuine manufacturer parts
UK Used Products
- Duration: 30-90 days warranty
- Coverage: Quality-checked and certified
- Service: Our technical support team
- Parts: Genuine or equivalent quality
Premium Repack Products
- Duration: 90-180 days warranty
- Coverage: Refurbished with genuine parts
- Service: Our certified technicians
- Parts: Original or verified accessories
Shipping & Return Costs
Return Shipping
- Free returns: For defective products
- Customer pays: For change of mind returns
- Shipping label: Provided for warranty claims
- Tracking: Required for all returns
Delivery Options
- Standard: 3-5 business days
- Express: 1-2 business days
- Same day: Available in Kampala
- Nationwide: All major cities covered
Need Help with Returns?
Our customer service team is here to help with any return or warranty questions.
Last updated: August 24, 2025